1 How can I start?
All you need to do is contact our Sales or Merchant Services Team and we'll send you a checklist of our requirements.
2 How long does it take to get approved ?
Your merchant account application will be checked within 24 hours. Technical integration will be immediate upon approval
3 Is there a limit to transactions?
We do not limit the transaction volume. However, we set a limit on the amount per transaction, number of payment per card per day. In the event that you would need to increase your limit, our merchant services would be available to take your request.
How long does it take to complete the integration?
It typically takes 24-48 hours to complete all the technical integration. We can arrange the integration according to your time.
I am getting an error regarding a particular transaction, what does that error mean?
You can check the integration document or the error code list. Should you have any further questions, our friendly associates are standing by to assist you. You can reach us by email, phone, skype.
Can I have multiple users for my account?
You can add sub-users to your account and even customize the access in our back office.
1 What is the price?
Before the final quotation, we need to fully understand the real operation of your business. Our prices will be very friendly, reasonable and fair.
2 How do I issue refunds?
We will give you access to our merchant back office where you could monitor your transactions and do the necessary refunds.
3 What day of the week do you process payouts?
Days for payouts vary from merchant to merchant. Each will be assigned a particular day and payouts will be processed during that day every week.
4 Is there a Rolling-Reserve and how long before I get this Rolling-Reserve amount?
For credit card processing, we will reserve 10% of the transaction amount as security deposit. The reserved funds will be paid out to you after 180 days.